Logistics & Customer Service Controller

As Logistics & Customer Services Controller you will lead, motivate and inspire a team in the efficient and effective delivery of the order to cash process, associated customer services and 3rd party logistics management. You will define a platform that enables and supports global growth whilst maintaining compliant and agile supply to existing core markets.

Key accountabilities

  • Develop and drive the JDR Logistics & Customer Services Strategy to ensure optimum business performance and profitable delivery of company objectives.
  • Lead a high-performing team using best in class techniques through personal and professional development of individuals and promote an integrated team approach, in line with SPIRIT behaviours.
  • Review, develop and optimise logistic routes to market through effective supplier relationship management.
  • Build and develop successful customer and supplier relationships, recognising cultural and ethnic diversity.
  • Input and contribute to improving working capital by minimising all forms of waste.
  • Contribute to the broader Supply Chain strategy, working closely with peers across all functions.
  • Source and manage new logistics suppliers in support of NPD initiatives and new market launches.
  • Support integration of 3PL services to help extend manufacturing capacity as required.

What does "great" look like?

Great Judgement
  • Understanding of the ‘bigger picture’.
  • Able to make the right decisions under pressure, demonstrating consideration of different priorities, and without all the facts.
Cultural Fit
  • Inspires others, gets the best from people.
  • Aligned to the business leadership and SPIRIT behaviours, driving values in self and the team.
  • Communicates naturally and effectively, and builds relationships effortlessly and authentically.
Motivated to Make a Difference
  • Highly motivated to achieve outstanding results.
  • Action orientated, turns decisions into action.
  • Desire to identify, develop, and implement improved ways of working.

Experience and Skills

  • Track record of leading and developing functional maturity in a service role.
  • Experience in contract management.
Closing date for applications: 07 March 2019
Location: Biggleswade - Head Office

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