Customer Supply Chain & Logistics Manager (UK)

As a member of the Leadership Team, reporting to the Department Controller, this role lies at the heart of a fast paced and growing International Supply Chain function delivering our brands across the UK. The key mission is to manage, motivate and coach the team of 4, working collaboratively with Site Management, Planning, Commercial, and Manufacturing functions as well as building long term relationships with Customers and 3rd Party Logistics & Warehouse Suppliers. If you enjoy working in an open and collaborative environment, with a team who happily “go the extra mile” and are constantly learning and evolving to build a best in class UK Supply Chain and Customer Relations model you will love this role!!

Key accountabilities

• Develop and deliver UK Customer Supply strategy in line with business plans
• Budget forecast and management of International Logistics & Warehouse spend (including P2P management) - £6.5mpa
• Leadership, development & coaching of the Customer Supply Team & Logistics Team to deliver best in class supply to our UK Customers
• Define, communicate, and embed excellent Customer Relationship Management focussed on communication, service improvement, and cost efficiency
• Contract & Supplier Relationship Management focussing on KPI delivery, collaborative solutions focussed working, and cost to serve
• End to end process improvements through team for periodic reporting, stock transfer, order to delivery, cashflow (returns/debits), cost-to-serve, relationship management
• Proactively identify and resolve any issues impacting site replenishment, finished goods clearance, and stock health
• Bi-annual 3PL stock audit & reconciliations x 4 UK warehouse locations
• Resource planning and allocation to enable delivery of team specific and business wide projects
• Support delivery of the functional strategy whilst supporting business growth plans
• Deliver KPIs – budget & inventory control, availability, delivery standards, customer communication, & CI
• Department lead for any UK implementations/changes in current or new customers or 3PLs
• Promote a culture of positive safety behaviours within your team, demonstrate strong safety leadership and address unsafe behaviours and working practices to coach the right behaviours.
• Step-in as required in the absence of the Department Lead (Manager) or Customer Supply & Logistics Managers UK/Systems & Compliance (counterparts)

What does "great" look like?

Great Judgement
  • Understanding and sharing the ‘bigger picture’
  • Understand when to/when not to escalate – providing relevant information to enable effective decision making
  • Ability to balance short- and medium-term priorities
Cultural Fit
  • Integrity – working the right way
  • Keen to support direct reports and wider team as needed
  • Able to empower direct reports
  • Embracing change management – short, medium, and long term
Motivated to Make a Difference
  • Forward thinking
  • Ability to identify, develop, and implement improved ways of working

Experience and Skills

• Supplier, contract, customer, and budget management
• Proven track record of leading and developing a small team in a Supply Chain function
• Experience of ERP and P2P systems, Microsoft Excel Work & PP

Closing date for applications: 06 December 2019
Position: Full Time
Location: Biggleswade

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