Customer Service Executive (UK)

Your role will be primarily to support delivery of order to cash process, customer account service & relationship management, maintaining customer returns and debits. Supporting delivery of functional targets & KPIs as well as driving own development through PDP.

Key accountabilities

  • Account Management (ordering, delivery, cost-to-serve, relationship, service, stock holding) & identifying any CI opportunities for recommendation to CS Team Lead
  • Anticipate, identify, and resolve problems that could impede delivery of orders
  • Manage relationship with key stakeholders (internal and external)
  • Support delivery of the Customer Service strategies through delivery of targets & KPIs – Customer service delivery, order fill, cost to serve, continuous improvement, returns/debit management
  • Promote a culture of positive safety behaviours within your team, addressing unsafe behaviours and working practices

What does "great" look like?

Great Judgement
  • Understanding of the ‘bigger picture’
  • Understanding when to escalate
  • Providing relevant information to enable effective decision making
  • Ability to balance short and mid term priorities
  • Able to react quickly whilst maintaining focus and attention to detail
Cultural Fit
  • Integrity – working the right way
  • Willing to support manager and wider team as needed
  • Desire to take ownership
  • Embracing change management – short/med & long term
Motivated to Make a Difference
  • Forward thinking
  • Desire to identify, develop, and implement improved ways of working

Experience and Skills

  • Previous experience in a Supply Chain role preferable but not essential.
  • Experience with Microsoft Excel, PP & Word
Closing date for applications: 29 January 2019
Location: Biggleswade - Head Office

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